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Mr. Diwakar Konda

Associate Director

Cigniti Technologies


Currently working as Associate Director, Process, Advisory & Transformation Services (ATS) @ Cigniti Technologies Ltd. An accomplished and result oriented Senior Professional with 18+ years of global experience in Agile process consulting and establishing high-performance quality management solutions through continuous process improvements and implementation of best practices. Has made a successful contribution in quality management, project management, process improvement, agile coaching, business analysis/evaluation, application lifecycle methodologies & compliant to industry standards.  Has traveled US, UK multiple times on consulting engagements based on the business need, Has the ability to recommend enhancements to business processes. A certified Project Management Professional (PMP), Lean Six Sigma Black Belt (BB), SAFe Agilist (SA), Scrum Master Accredited Certification (SMAC) and CSQA professional with experience in Software Development, Manufacturing & Services companies across various domains, technologies, and platforms.

  • Led medium to large enterprise engagements based on a global delivery model in the realm of business excellence, agile consulting & Test Center of Excellence (TCoE) driving business value by selecting and evaluating effective and efficient processes, performing cost-benefit analysis, process engineering & implementation, process compliance checks and building measurement frameworks clients across various global locations
  • Seasoned in delivering value and instrumental in transitioning and transforming organization process and practices to create an ecosystem that makes the organization be successful
  • Provided Advisory & Transformation services for multiple clients (both external and internal clients) wherein to evaluate the current state of client practices to provide maturity rating and to determine desired future state and closely worked with CXOs/senior management to build a transformation roadmap in providing visibility on operational strategy.
  • Experienced in customizing the training material and imparting wide range of process, agile workshops and coaching to multiple teams based on the business needs and objectives
  • Facilitated in implementation of Agile & Scaled Agile best practices such as time boxing, CT, code reviews, Agile ceremonies and PI reviews
  • Established balanced score card/ measurement frameworks to provide better visibility and control to the senior management and relevant stakeholders
  • Developed process asset library for organization set of processes from scratch and continually improved aligning to the business strategy
  • Established governance framework to monitor the organization process and its compliance with various customer requirements
  • Integrated organization processes with client specific process and requirements by building a common set of process for reducing the redundancy and effective implementation of processes
  • Identified and shared project specific innovations, best practices, tools or other lessons learned that may be of broader interest within the Center/Location.
  • Presales / Solution Engineering support in creating proposals and responding to RFP/RFQ’s for new business opportunities
  • Provided client presentations on organization process capabilities, business solutions
  • Developed training material and conducted organizational level training on the organization processes and methodologies
  • Conducted internal audits to check the compliance to QMS, ensure organization readiness for external audits ISO 9001:2015, ISO 13485:2003, ISO27001: 2013, ISO 20000, ITIL V3, DO 278A, TMMI, and SEI- CMMI V 1.2 Dev & SVC ML 5 implementation. 
  • Facilitated the project teams for adhering to the organization QMS